At Oxust.com, we take pride in offering quality products and reliable service. We also understand that sometimes things do not go as planned. For this reason, we have created a Refund and Returns Policy that ensures transparency and fairness, while protecting both our customers and our store. By shopping with us, you agree to the terms outlined below, which are designed to provide clarity about how returns, refunds, and exchanges are handled.

If you are not fully satisfied with your purchase, you may request a return within fourteen days from the date you received your order. To qualify for a return, the item must remain unused, undamaged, and in the same condition in which it was delivered. The item must also be returned in its original packaging, including any accessories, manuals, or free gifts that may have been included. Products that show signs of wear, damage, or alteration after delivery may not be eligible for a refund. For health and safety reasons, certain items such as personal care products, intimate apparel, and perishable goods are non-returnable.

Once we receive your return, our team will carefully inspect the item to confirm its condition. You will then be notified whether your return has been approved or declined. If your return is approved, the refund will be issued back to your original method of payment. Depending on your bank or payment provider, it may take between five and ten business days for the funds to appear in your account. Shipping charges that were paid at the time of your order are non-refundable, and if your order qualified for free shipping, the cost we incurred in sending it to you may be deducted from your refund.

In cases where an order arrives defective, damaged, or incorrect, we encourage customers to reach out to us immediately. To help us resolve the matter quickly, please provide photos of the product and its packaging within forty-eight hours of delivery. After reviewing your claim, we will offer you either a replacement of the same product or a full refund. When the issue is the result of an error on our part, the cost of return shipping will be fully covered by us.

If you wish to exchange a product for a different size, color, or variation, you may request an exchange under the same conditions as a return. Exchanges are subject to product availability at the time of your request. If the desired item is unavailable, you may opt for a refund instead. Please be aware that customers are generally responsible for the cost of return shipping when the return is based on preference rather than damage or error. For your own protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for items that are lost or not delivered back to us.

Returns that do not meet the conditions described in this policy may not be eligible for a refund. In such cases, the item may be sent back to you at your expense, and we will notify you accordingly. We reserve the right to refuse returns that appear to be fraudulent, abusive, or inconsistent with fair use of our policy.

Our goal at Oxust.com is to ensure that every customer feels safe, valued, and respected when making a purchase. We understand that refunds and returns are sometimes necessary, and we are committed to handling them with care and professionalism. If you have any questions or concerns about this Refund and Returns Policy, please do not hesitate to contact us at sales@oxust.com . Our support team is available to guide you through the process and make sure your concerns are addressed as quickly as possible.